Complex Case Management

IMCare’s Complex Case Management (CCM) program is a service for all members up to 65 years of age. It is here to help members on their journey to be the healthiest they can be. Case managers offer structured outreach, review healthcare goals, and assist members to access and use benefits or resources to help them reach the highest level of health available.


This program can help members with the following issues and more:

  • Complex health conditions
  • Acute health conditions
  • At risk for their health getting worse
  • Frequent emergency department use


The CCM program is an opt-in program. This means members have the choice to participate, they are not required to.


If you are interested in getting services through the Complex Case Management program, contact IMCare Member Services at 218-327-6188, toll free 1-800-843-9536 or TTY 1-800-627-3529 or 711.